Yes, 10/10 customer service. I originally bought this out of love for the size of the toy, and when I got the item in the mail, I was so excited! This was my first piece! At first glance, the color of the flesh is as realistic as it is in the photos and the skin feels great under the hand. Her vagina was very tight. I decided to give it a try. It didn’t get any better than this, so I lubed her up and got to work. It felt great, much more intense than before. After a while, I gave up on the pussy and tried the butt instead, and it was so tight! I decided to try it for my main reason! I decided to try the product for the main reason I bought it and tried it in doggy position only to find out they are much softer than the real thing and actually work great!